Last December, I had the opportunity of spending memorable moments with family and friends in Nigeria. However, something else was memorable in an odd manner. I had grueling experiences trying to withdraw funds from the automated teller machines (ATMs). My challenges with accessing cash ranged from frequently arriving at machines that were out of service, to long and rowdy queues at the self-service channels.
From Lagos to Oyo; Ondo to Delta, it was the same story. In Benin City, we drove into the University of Benin, where we found about six or more ATMs of various banks. Only about two were operational at the time. We had no choice but to join one of the long queues. A few moments later, a young man walked up to us, looking distressed. His wife was in the hospital and he needed to make payment for her to be discharged. Everyone on the queue was sympathetic towards him and he was given consideration to jump the queue. The question to be asked is, why would a hospital in a city not have a functional Point of Sale (PoS) system or any other system to enable electronic payment?
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